Landscape Design Scheduler

• Receive customer design and garden consultation purchase info from store form or online web form.
• With use of designer schedules, pick designer by areas covered and specific designer schedules in relationship to store the LD is purchased.
• Assign the customer date and time, by email or phone contact, with info letter. This is to be done within 48-72 hours. Phone is the preferred method and email as needed and to follow up.
• Interact via email and/or phone with customer replies and follow ups, to achieve a final confirmation back and list on master planner as the appointment is confirmed.
• From designer personal calendar, knows and maintains installations scheduled, plan presentations, PTO, repair and recovery dates and times.
• Maintain schedules in each designer's master planner and incorporate the above data to include all necessary information on the Outlook calendars used on the designer laptop and iPhone.
• Work with stores to ensure store consultations are scheduled and customers are contacted with the appointment times for each store's available consultant.
• Maintains the store consultant roster to ensure accuracy in assigning store consultations and notifying the store of purchase and necessity of the store to schedule.
• Enter all customer data into Aspire to ensure customer is tracked appropriately.
• Answer all incoming phone calls to the call center and respond appropriately.
• Orders bulk material from Southwest Boulder and Whittier Fertilizer Company and tracks SWB purchases. Includes creating the purchase orders.
• Works with customers to collect final payments and refunds for Landscape designs, extra hours, ProCare, etc.
• Assists in creating estimates for designers.
• Accepts other responsibilities as assigned.

• Proficiency in MS Office applications (Excel, Outlook, Word, etc.) (required)
• Communication: strong written and verbal communication (required)
• Soft Skills: Strong organizational skills, ability to multitask in a challenging environment, and strong attention to detail. (required)

We have great benefits! (Benefits available to full-time associates)

• Major medical, dental, vision and other group benefits.
• Paid holidays and paid vacation.
• Participate in the Employee Stock Ownership Plan (ESOP).
  
• Participate in Company 401k
  
• 30% Employee Discount.