Customer Success Representative
Join Our Team
- Job Title: Customer Success Representative
- Location: Remote, Based in Arizona
- Status: Full Time / Salary
- Reporting Relationships: Director of Sales
- Work Schedule: Monday through Friday 8 am to 5 pm. Weekends as needed.
Position Overview
We are seeking a highly motivated, horticulturally minded Customer Success Representative to join our team! In this role, you will be the vital link between Armstrong Growers and our customers who include independent garden centers, commercial and landscape professionals in the state of Arizona.
You will serve as the primary point of contact, ensuring exceptional service
that includes selling plants, fluid communication, and flawless execution
throughout the order placement, delivery and follow up process.
The ideal candidate possesses a deep passion for customer relationships,
a strong understanding of retail nursery dynamics (including seasonal
availability and plant quality standards), and the ability to thrive in a
fast-paced wholesale horticultural environment.
Essential Roles and Responsibilities:
Key Responsibilities
Build and maintain strong, trust-based relationships with retail managers, garden center buyers, and landscape professionals through proactive phone and email communication.
- Provide high-touch service via phone, email, and internal
communication channels to manage seasonal color programs, bench run
orders, and custom growing agreements.
- Proactively calling customers to discuss and present programs or
specific plants as well as ability to move any items that are on our
long-list
- Process high-volume customer orders accurately and efficiently
- Guide customers through rapidly shifting weekly availability lists,
advising them on plant quality, readiness, pricing, and strategic
substitutions.
- Collaborate daily with our
production, growing, shipping, and logistics teams
- Maintain accurate customer
records, order details, and communication notes.
- Handle daily customer order
requests, delivery updates, credit requests, and quality concerns
professionally, efficiently, and in alignment with Armstrong's commitment
to premium quality.
Desired Attributes
- Great personality, friendly and
willing to help with any task that may arise
- Comfortable picking up the phone
to call customers to ask for the order or set up calls
- Ability to work through
challenging situations clearly and effectively
- Problem solving skills
- Comfortable collaborating across diverse teams, including production, operations, growers, drivers, and retail corporate buyers.
- Order accuracy to minimize returns and credits
Education, Prior Work Experience and Specialized Skills and Knowledge
- Minimum of 5 years of experience
in sales, account management, or customer service (wholesale nursery or
retail garden center experience is highly preferred).
- Strong familiarity with
ornamental and houseplants plants, seasonal color and general
horticulture. Ability to speak confidently about plant varieties and
readiness.
- Microsoft Excel skills required
to manage sales analysis (an Excel assessment will be administered).
- Exceptional phone presence and
written communication skills
- Must be comfortable doing Zoom or
Teams calls to do live presentations to customers
- Proven ability to multitask and
maintain a positive, team-oriented attitude
- Experience working with order
entry, ERP systems, or live inventory databases is a plus.
- Maintaining databases ongoing
- Ability to travel occasionally
(up to 10%) to visit regional production facilities or retail customer
locations in Southern California.
Benefits
We have great benefits! (Benefits available to full-time associates)
- Major medical, dental, vision, and other group benefits.
- Paid holidays and paid vacation.
- Participate in the Employee Stock Ownership Plan (ESOP).
- Participate in Company 401k
- 30% Employee Discount at Armstrong Garden Centers.
Physical Environment/Working Conditions
- Full-time
position
- Remote
position with regular customer interaction via phone and email
- Fast-paced
horticultural/growing environment with seasonal demands
We want to hear from you
See what you are looking for? We want to hear from you. We are always looking for great talent on our team.
Have questions or don't see what you are looking for? We still want to hear from you. Our Human Resources team is here to help.